XTR Desktop Phone Recorder

XTR Desktop is included with our PC Phone Recorder hardware the Desktop Digital 01 and Universal Adapter and provides comprehensive PC Phone Recording and playback features for PC desktop users.

The XTR Desktop software doubles as a Computer Phone Recording software for Recording Phone Calls using the XTR Dig01 or XTR Universal Adapter Hardware as well as a player to help complete your Phone Recording System by allowing anyone to play back a Phone Call Recording made by any of our Telephone Recorders.

There are many valuable reasons why companies Record Phone Calls:

• Customer service quality monitoring – Record Telephone Calls to ensure best practice
• Transaction Phone Recording - record critical information to ensure accuracy of transactions
• Compliance monitoring - ensure industry regulations are met
• Security alerts - record bomb/violence threats and verbal abuse.

PC Computer Phone Recording for Recording Calls

• Record all calls or manually select which to record
• Use compression to save disc space
• Save calls locally on Telephone Recorder Computer or on a network server for centralized monitoring and playback.
• Use multiple XtR Desktop Phone Recorders in conjunction with our Telephone Recording supervisor monitoring suite XtR Call Manager or XtR Reporter Pro

XtR Desktop - Recording Features:

• Supplied as standard with Digital 01 and Universal Adapter Phone Call Recorders
• After-Call Screen Pop - manage archive in real time from Phone Recorder Computer
• Automatic or manual recording Telephone Recorder
• GSM compression gives 170 hours recording per GByte
• Time & date stamp on every recording
• Caller ID and dialed digits detection
• Recording level indicator
• Add comments/notes to assist searching
• Snapshot feature allows playback of current call while still recording
• Highlight important Phone Recorder calls.

XtR Desktop - Playback Features:

 

Level indicator gives call activity

Drag n' drop curser rapidly locates key points in conversation

Pause & Continue manual controls

Restrict User from Stopping, Pausing, Deleting or Exporting Recordings

Search & list calls by:

• Time & date
• Duration
• Caller ID or dialed digits
• Comments/notes made
• Importance

Email recordings to colleagues (as .wav file or compressed file)

One touch Convert to .wav.

XtR Desktop Configuration & Set-up Features:

• Record on local Computer Phone Recorder or centrally on server over network to create complete Phone Recording Systems
• User lockout (invisible) & hide features (no user intervention)
• Password control of configuration
• Choose compression format
• Set auto delete for non-important calls
• Erase very short calls
• Auto prompt for comments/notes on each call
• Digital audio boost control
• Select email export format of recordings.

Room Recorder

• Records Conversations from any PC Microphone
• Record important Interviews and Meetings
• Use for Dictation
• Record and E-Mail messages to clients
• Stores in same compressed format as phone recordings.

XTR Config

Full Control where needed, Limited where desired.

Restrict Agent From:

• Stopping or pausing recordings
• Deleting, Emailing or Exporting Recordings
• Hide Application for ‘Stealth Phone Call Recording

Some application ideas:

• Message Taking - use Xtension Recorder to record a message instead of writing it down. Email the message to the recipient. It’s like a mini Unified Messaging system.
• Customer Service Desks Xtension Recorder is a great training tool. Move it around to different agents to monitor activity from time to time.
• Operator Positions - monitor how those important callers are being answered and transferred.
• Call Centers - install Xtension Recorder at each desk and record to a central server location for supervisor listening.
• Conference Calls - record those important discussions and decisions.
• Dictation - Xtension Recorder allows you to dictate directly into your phone and email the recording to an assistant.

Almost every company has a call record application that can deliver substantial business benefits. What’s yours?

XTR Desktop is included with our PC Phone Recorder hardware the Desktop Digital 01 and Universal Adapter and provides comprehensive PC Phone Recording and playback features for PC desktop users.

Intelligent Recording is a Telephone Recording Equipment company. Our main offerings include: Phone Call Recorders and Digital Phone Recorders.

Common Tags: XtR Desktop, Computer Telephone Recording, PC Phone Recorder Systems, Record Calls