Frequently Asked Questions

About Comvurgent's XtR Recorder >

Why is Xtension Recorder better than other products?

Xtension Recorder taps straight into the digital signals onyour telephone line, rather than the analogue handset taps used by competing products. Because of this it is able to offer perfect quality recording. It is also able to use the information sent to your telephone to display incoming caller IDs (if available on your system) and the number dialled. This makes managing and identifying your recorded calls much easier.

Is Xtension Recorder easy to install?

Xtension Recorder can typically be installed in about 2 minutes. The unit plugs into the line between your wall socket and telephone keyset, and is then connected to your PC using a standard USB cable (provided). Simple software installation provides a selection of common default settings.

Is Xtension Recorder easy to use?

Xtension Recorder can be used with no interaction at all. It simply recognizes when your telephone is in use, and records the call, as a background operation with no user interaction.
Alternatively, you can use the features of Xtension Recorder to enter caller details, and your own notes on calls. So they are kept with the call itself.

How easy is it to replay my recordings?

Recordings can be replayed instantly. There are no tapes to rewind. You can even create a recording DURING a call using the "snapshot" feature, and listen to the earlier part of your call while still speaking to your client. This can be very useful if you missed some important details.

What duration can I record?

You can record any length of call, and keep them for as long as you like. How many calls you can fit is determined only by your available hard drive space. Using our built-in file compression, 20Gbytes of disk drive space can record more than 3,000 hours of telephone calls.

What if I don't want to fill my hard drive with telephone calls?

No problem. Xtension Recorder has disk management features built in. You can tell it to automatically discard calls older than a specified age, or when a specified amount of disk space has been used. Xtension Recorder's flexibility, matches your needs. Calls which you have manually flagged as "important", are not discarded by disk management, so they remain as long as you need them.

Is Xtension Recorder compatible with my PC?

Xtension Recorder works on Windows 98, ME, 2000 and XP. You need a USB port to connect the device, and a soundcard to replay your calls. We recommend at least 1Gbyte of disk space to store your calls.

Can I send my recordings to other people?

You can email your calls from within Xtension Recorder. You can send Xtension Recorder's own compressed files (to other Xtension Recorder users) or standard Windows WAV files, which anyone can listen to.

Where can I buy Xtension Recorder?

You can buy from our dedicated sales team, here. Alternatively, ask your Telephone dealer whether they are selling Xtension Recorder.

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