Our Clients

Many companies choose Comvurgent for their call recording solution >

What do all these companies have in common?
They all use the Xtension Recorder to Track and Record Important Calls.

VODAFONE UK	Siemens	Axis Telecom
USA Today	Austin Diagnostic Clinic	Archipelago
World Street Traders	St. Josephs Hospital	Gannett
Shelter Insurance	Citizen Times	EDS
Corporate Express	Blue Cross Blue Shield	Elder Health
New England Life	Dunn and Bradstreet	U-Line
eGain	AON	AIS
John Deere	University of Iowa	Micron
Mark Windows	Mitsubishi Motors	HCA Healthcare
Teichert	Oregon Humane	National Public Radio
ColdStone	AIG	Hertz
Entergy	Five Point Capital	South Shore Hospital
TransCanada	Washington Mutual	United California Bank
Matern Ohio	Sony	Chittenden Bank
Capital One	Accredo Health	Grand Circle Travel
Ideacom	Digital IP	Data Sharp
Lemco UK Ltd	Pinnacle Security	Armadilo Storage
Jam Recruitment	Crimegaurd UK	Dansk IT

 

With over 30,000 units installed,
see who REALLY uses Comvurgent's call recording >

Collections Agency Uses Recording To Improve Collections Ratios!

We are a collection agency that currently utilize five Digital 04 Recorders. We record all the calls made by our collections staff. We also use one Digital 04 for random call recording. We have our phone system wired to a patch panel in a rack which makes it very easy to switch from one extension to another. The setup and ease of use is fantastic!

We also use one Digital 04 for random call recording.

We have two different computers in the office that we use to listen to recorded calls. One machine is used by our collection supervisor and the second is shared by other department managers.

Our collection supervisor primarily listens to calls for training purposes. She can call a collector into the office after reviewing calls and can give tips on what they can do to increase collections.

Other managers will make recommendations on who they might want to record and for what period of time. They can then review calls on a daily basis.

John Dodge, Affiliated Credit Services, Inc.

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Desktop Recording for Pyramids Group

We have been using the desktop digital recorder for about a year now. We have found that recorder to be an easy and practical way to not only capture every call effortlessly but to also retrieve those calls easily when needed.

John Krull, The Pyramids Group

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Clinic Uses Recording To Improve Operator Efficiency

We have a couple of different uses for our recorders. The primary use is for our operators here at the clinic. Sometimes a patient will have a complaint about the manner in which a call was handled or how an appointment was scheduled (or who it should have been scheduled with, etc.).

By recording those calls we are able to instruct or remind an operator of the proper way to handle a task. If it turns out that the patient doesn't quite remember things the way they actually happened then we can avoid one of our doctors getting upset over something that didn't happen.

Investigating complaints and keeping tabs on personal phone calls - We also have a couple of employees who are physically located in such a way that personal phone calls could potentially become an issue. By periodically recording different employees we are able to keep this in check!

David Moak, MS Asthma & Allergy Clinic, PA

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Digital Desktop Great For Handsfree Recording

Our business is insurance underwriting. We perform or augment the risk assessment process of several large carriers.

Comvurgent Digital 01 voice recorders are an integral part of our work stations. We’ve found that the recorders can be deployed in a hands free environment and that they are extremely reliable.

Both of these characteristics are important to us. Our underwriters can essentially forget about recording and get on with their work, knowing that important applicant conversations are being captured automatically.

Digital Desktop - 'An Integrated Part Of The Workstation' - Comvurgent’s service has been great!, but best of all the carriers are pleased with the quality of the recordings and the availability of the player download.
 
We made the right decision going with Comvurgent and recommend the product highly to anyone anywhere where recording is a must and convenience is a plus.

Barry Noble, Case professional Resources

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A Potential Life-Saving Application In The Power Industry

We have a 24 hour Message Center located in downstate Illinois. One of our clients is a regional power company. 
 
We dispatch staff for all after hours power outages for them. Calls come in to an automated system telling us which linemen need to be dispatched based on the location of the outage. We typically contact them by telephone through our Amtelco Infinity message center. All outgoing calls are recorded by Comvurgent equipment. 
 
Once the linemen are dispatched we maintain contact with them via two-way radio. The linemen perform a very dangerous job and the radios are their “lifeline” to us in case of an emergency.  If a lineman quickly spurts out some lifesaving information about his location or problem, and we can’t understand it (due to noise in the room, poor transmission quality, etc), it’s a big problem so we tied a Comvurgent Recorder to the radio system.  We now have instant access to all conversations.  When we’re unsure about what was said, we usually just play it back instead of asking the lineman to repeat themselves. 
 
This is a significant safety improvement since it eliminates interruption to ask them to repeat themselves when they may have moved on to a life threatening task. 
 
I can also tell you that it has solved more than one “he said – she said” issue as well.
 
Our Comvurgent Recorder provides peace of mind, convenience, conflict resolution, and a potentially life saving tool to our staff.

Scott Swichtenberg, TeleCourier Communications

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