XtR PROtection Policy

Participation is optional, the benefits are substantial >

XtR PROtection Plan is Comvurgent’s annual maintenance plan protecting your investment in recording hardware and software, even if you replace your telephone system!

• PBX Obsolescence PROtection
  If at any point during coverage and use of XtR Professional Recording hardware, you make a decision to replace your existing PBX/Key System, Comvurgent will replace your Recording system with a hardware and software solution from our portfolio that is compatible with your new system (and also compatible with the call recordings from your previous system).


• Extended Hardware Warranty
  XtR PROtection extends our standard 1 year warranty for as long as your coverage is in place with a superior advanced replacement warranty and extended support service (see below).


• Advanced Next Day Replacement
  If any of your XtR Professional hardware units fail or appear faulty, your coverage will ensure you receive an advanced replacement unit delivered the next business day (see terms and conditions) at no additional fee (our standard warranty requires shipment of units back to us first).


• Free Software Upgrades
  You will receive advanced notification and free basic product upgrades to any XtR Professional recording, supervisory and archive software package for as long as your coverage is in place.


• Free 800 Telephone Support
  Our priority preferred support number and dedicated technical and application support specialist are at your disposal to help with any problems and give feature and product advice.

Signing Up

When you purchase any XtR hardware and software, you receive a 1 year warranty on all hardware. You can choose to purchase XtR PROtection at initial purchase and receive your 2nd year warranty as well as all the added benefits. After the first year, you can be billed automatically, sign up for a renewal on our web site, or fax in the renewal form. Existing XtR Customers can also sign up within the first 6 month grace period of this program. Sign ups beyond grace period are also available with Comvurgent Management Approval.

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XtR PROtection Pricing

(per port/extension of recording per annum):
USA: $30.00    UK: £20.00    Europe: €26.00

Click here to download our PROtection Policy PDF Datasheet