Tel (US): +1 (949) 587 1226
Tel (UK/Europe): +44 (0) 1909 512 148
Software Solutions
Ensure you get the most out of your hardware >
Comvurgent are world leaders in USB (Universal Serial Bus) based digital call recording hardware and software. Our software solutions range from simple plug-n-play SOHO solutions that record and manage calls from home to robust industry-leading solutions for the largest call centers. These software solutions combine with our unique 'PBX-2-USB' technology to deliver superb 'True Digital' call recording for professional business and small office/home office applications at ground-breaking prices.
Our range of software solutions allows you to manage calls from a single extension, or from a group of hundreds in a Call Center environment. All of our software solutions have been designed to manage calls recorded from any of our Hardware Solutions. The XTR Professional Family of Supervisor and Management Applications have been designed using the robust .net framework and provide a variety of options to meet your needs both today and tomorrow.
XtR Desktop
XTR Desktop Recorder and Player is provided as standard with the Universal Adapter and Digital 01 Hardware solutions. It provides the Desktop User with the ability to Record either on Demand or Automatically as well as provide an effective and robust Player application for searching and sorting through recorded calls.
XtR BackOffice
XTR BackOffice Recorder resides on a Server in your PBX room and provides the intelligence to record up to 48 channels on one PC. From this software, each channel (extension) can be stored in an individual folder, adjusted for recording volume, managed for storage allocations etc. BackOffice Recorder is paired with other XTR Professional Packages to deliver a complete BackOffice Recording Solution.
XtR Call Manager
XTR Call Manager 2.0 built on the robust Microsoft .net framework and designed to manipulate large volumes of recordings, Call Manager is the first in a line of Professional Applications designed to provide the manager or supervisor the ability to quickly and easily gain access to important calls.
XtR Reporter
The XTR Reporter package is an invaluable tool for Supervisors needing detailed reports on agent activity. XTR Reporter also adds advanced playback functionality for listening to recordings more efficiently. XTR Reporter enables the user to extract valuable information from the recorded calls to help manage their business and employees.
XtR Reporter Pro
As the high-end package, XTR ReporterPro takes all of the XTR Reporter features and adds our Call Score Agent Assessment module. With the addition of Call Score, a supervisor can truly coach and manage their employees through fully customizable Scoring Forms that track key components of your transaction. Reports show Agent Comparisons and Timeline Improvements.
XtR Call Archiver
XtR Call Archiver provides advanced archiving options for important call data. Archiving becomes a simple process whether on-demand or scheduled on a regular basis. It’s possible to archive call contents yet leave the basic call information on the supervisor package to aid rapid search and retrieval in the future.
Back >
