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XtR Call Archiver

The advanced archiving utility for XtR Software >

XtR Call Archiver is an optional but important module in Comvurgent’s range of Digital Call Recording solutions. XtR Call Archiver can be added to any of the following advanced visibility, access, retrieval, playback, analysis and
scoring packages:

XtR Call Manager Supervisor - Our entry level search and playback supervisor position.
XtR Reporter - All the features of Call Manager plus graphical reports and advanced playback features.
XtR Reporter Pro - All the features of XtR Reporter plus sophisticated Agent Assessment/Scoring.

XtR Call Archiver and the suite of applications deliver everything a professional supervisor power user requires and operates on your recordings wherever they are on your network (they are also independent of the hardware recorder platform you have chosen). XtR Call Archiver operates on recordings from:

Multiple Desktop Analogue units (Universal Adapters)
Multiple Desktop Digital units (Digital 01’s)
BackOffice Analogue (Analogue 02,04 & 08)
BackOffice Digital (Digital 04 & 16)
Our single-user stand alone Secure Digital Telephone Call Recorder (SD Recorder).

XtR Call Archiver is built on the robust Microsoft .net framework and can manipulate large volumes of recordings, it’s a workhorse that delivers feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.

XtR Call Archiver provides advanced archiving options for important call data. Archiving becomes a simple process whether on-demand or scheduled on a regular basis. It’s possible to archive call contents yet leave the basic call information on the supervisor package to aid rapid search and retrieval in the future.

Archived calls are flagged and notes can be added to allow the supervisor to easily find the archive media (such as number and location of the storage media).

Call Archiver Settings Window
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Archived calls can be organized into monthly folders or you can arrange your archive by user ID. XtR Call Archiver can send recordings to network based disk storage or to an ISO file that can be quickly and easily burned to a CD or DVD.

Achive Options Are Available From The Toolbar
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Schedule archive or on demand

Define where calls will be archived
Schedule frequency and time of day
Archive to disk or to ISO image file.

Schedule Automatic Archiving
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Call Archiver Settings and Logs
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Easy retrieval of archived calls

With option ‘Remove Audio’ selected, call data remains in supervisor software with location and date of backup.

Easy Retrieval Of Archived Calls
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How to purchase

XtR Call Archiver can be activated remotely on any version of Call Manager, XtR Reporter or XtR Reporter Pro version 3.0 or greater or purchased packaged with any of the Supervisor Packages. Please contact Comvurgent or your authorized Comvurgent reseller for more details.