XtR Desktop

Recall every conversation using the power of your PC >

Xtension Recorder Desktop is included with our Desktop Digital 01 and Universal USB Adapter and provides comprehensive recording and playback features for desktop users.

Xtension Recorder simply connects in line with digital PBX telephones and plugs into the USB connector on any PC. Using Comvurgent’s ‘True Digital’ technology, Xtension Recorder stores conversations in the same high quality format as your digital telephone ensuring excellent sound quality.

Because talk isn’t cheap…

There are many valuable reasons why companies record telephone conversations:

• Customer service quality monitoring - recording calls ensures best practice
• Transaction recording - record critical information to ensure accuracy of transactions
• Compliance monitoring - ensure industry regulations are met
• Security alerts - record bomb/violence threats and verbal abuse.

Flexible set-up for multiple applications
Set-up options include:

• Record all calls or manually select which to record
• Use compression to save disc space
• Save calls locally or on a network server for centralized monitoring and playback.
• Use multiple XtR Desktop applications in conjunction with our supervisor monitoring suite XtR Call Manager, XtR Reporter & XtR Reporter Pro

XtR Desktop - Recording Features:

• Supplied as standard with Digital 01 and Universal Adapter
• After-Call Screen Pop - manage archive in real time
• Automatic or manual recording
• GSM compression gives 170 hours recording per GByte
• Time & date stamp on every recording
• Caller ID and dialed digits detection
• Recording level indicator
• Add comments/notes to assist searching
• Snapshot feature allows playback of current call while still recording
• Highlight important calls.

XtR Desktop - Playback Features:

• Level indicator gives call activity
• Drag n' drop curser rapidly locates key points in conversation
• Pause & Continue manual controls
• Restrict User from Stopping, Pausing, Deleting or Exporting Recordings
• Search & list calls by:
  • Time & date
  • Duration
  • Caller ID or dialed digits
  • Comments/notes made
  • Importance
• Email recordings to colleagues (as .wav file or compressed file)
• One touch Convert to .wav.

XtR Desktop Configuration & Set-up Features:

• Record on local PC or centrally on server over network
• User lockout (invisible) & hide features (no user intervention)
• Password control of configuration
• Choose compression format
• Set auto delete for non important calls
• Erase very short calls
• Auto prompt for comments/notes on each call
• Digital audio boost control
• Select email export format of recordings.

Room Recorder

• Records Conversations from any PC Microphone
• Record important Interviews and Meetings
• Use for Dictation
• Record and E-Mail messages to clients
• Stores in same compressed format as phone recordings.

XTR Config

Full Control where needed, Limited where desired.

Restrict Agent From:

• Stopping or pausing recordings
• Deleting, Emailing or Exporting Recordings
• ‘Hide’ Application for ‘Stealth’ Recording

Some application ideas:

• Message Taking - use Xtension Recorder to record a message instead of writing it down. Email the message to the recipient. It’s like a mini Unified Messaging system.
• Customer Service Desks – Xtension Recorder is a great training tool. Move it around to different agents to monitor activity from time to time.
• Operator Positions - monitor how those important callers are being answered and transferred.
• Call Centers - install Xtension Recorder at each desk and record to a central server location for supervisor listening.
• Conference Calls - record those important discussions and decisions.
• Dictation - Xtension Recorder allows you to dictate directly into your phone and email the recording to an assistant.

Almost every company has a call record application that can deliver substantial business benefits. What’s yours?

Other Software Solutions Available

XtR BackOffice
XtR Call Manager
XtR Reporter
XtR Reporter Pro
XtR Call Archiver

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