XTR Reporter Pro Supervisor

XTR Reporter Pro Supervisor is the top-level Call Center Recording Software for Supervisors offering reporting and Agent Grading package from our XTR Professional range of Digital Call Recording solutions appropriate for any Call Center Recording requirement. The XTR Reporter Pro partners with our Telephone Call Recording hardware to deliver a complete Call Recording System.

The XTR Reporter Call Recording Solution provides the management information from our Call Recording Systems to help you improve your sales, customer service and overall company. The XTR Reporter Pro PC Call Recording management software delivers everything a professional supervisor power user requires and allows access to your recordings wherever they are on your network (they are also independent of the Digital Call Recording hardware recorder platform you have chosen). XTR Reporter Pro Supervisor Phone Call Recorder Software operates on recordings from:

Multiple Desktop Analog Call Recording Solutions (Universal Adapters)
Multiple Desktop Digital Call Recorder units (Digital 01s)
BackOffice Analogue (Analogue 02, 04 & 08)
BackOffice Digital Call Recording (Digital 04 & 16)
Our single user stand-alone Secure Digital Phone Recorder (SD Recorder).

All of Intelligent Recording's suite of monitoring packages are built on the robust Microsoft .net framework and can manipulate large volumes of recordings. Each application is a workhorse that delivers feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.

Call Center Recording Software for PC Call Recording

Our Call Recording Systems equipped with XtR Reporter Pro provides the search and playback features of Call Manager Call Recording Software with powerful graphical reports and a sophisticated Agent Grading module. The Grading Module allows supervisors to set key parameters for agent performance and grade and report against them, the key objective being demonstrated improvement in performance of agents over time.

Call Score Module

The Call Score module allows a supervisor to 'grade' an agent's performance on during a sample of Phone Calls Recording. The scoring forms are customized by the supervisor and can be backed up and shared across a network.
XtR Call Score uses sophisticated weighting criteria to ensure that emphasis is placed on the area's most critical to your business. Questions can be scale or yes/no in nature, if a question if not applicable to the sample conversation, the weight provided that question is then redistributed to the others to ensure fair scoring. If you are going to Record Phone Calls, you owe it to yourself to use a Call Recording Software that helps you get the most from your investment.

The Call Score Module
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Call Scoring

Calls are scored by simply selecting the Call Score play mode and grading each segment of the call as the supervisor listens to the actual recording, quickly and easily.

Scoring Calls With The Call Score Form
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Call Score Reports

Calls are graded and combined to measure an agent's performance on Telephone Calls Recording over time as well as compare to others in the group with simple, easy to read graphs and charts.

Sample Call Score Reports
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XTR Reporter Pro Supervisor is the top-level Call Center Recording Software for Supervisors offering reporting and Agent Grading package from our XTR Professional range of Digital Call Recording solutions appropriate for any Call Center Recording requirement.

Intelligent Recording is a Telephone Recording Equipment company. Our main offerings include: Phone Call Recorders and Digital Phone Recorders.

Common Tags: XtR Reporter Pro Supervisor, Call Center Recording Software, Digital Telephone Recorder Solutions, System, PC