At Intelligent Recording it's not just about offering great customer support. We understand that monitoring, reporting & alerting you when problems happen is vital to ensure you don't lose calls or miss business opportunities. That's why our comprehensive Protection Policy combines Extended Warranty, continuous included technical support, PBX Obsolesence (if you chage your phone system we'll update your recorder), Advanced Warranty equipment replacement (we send you the replacement hardware before you send any faulty units back) and great web based services to continuously monitor your Recorder and send you alerts (for example if your phone lines get disconnected). It's all part of the very best support package available!