MultiCorder Digital is an ISDN (Basic Rate or Primary Rate E1/T1) line side recorder. Complete with BackOffice recorder software and Call Reporter Pro 2 Supervisor software, MultiCorder records all calls on your digital phone lines and associates them with extensions and departments using SMDR Integration. Key features include:
MultiCorder BRI/PRI connects to most of the Basic Rate (BRI) and Primary Rate (PRI E1/T1) services and records every call on your digital lines. If you require Extension Side detail or Departmental Detail, our BackOffice software connects to the Station Message Detail Record (SMDR) output of your phone system and matches calls recorded on your lines with calls made/taken on the extension side of your phone system. MultiCorder BRI/PRI is SMDR compatible with most of the popular phone systems on the market. In some installations the Multicorder is scalable - ask your sales representive about scalable configurations and pricing.
Call Reporter Pro 2 Supervisor Software can reside anywhere on your network/LAN to deliver extensive management reporting and Agent Scoring.