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UK Tel (UK/Europe): +44 (0) 1909 512 148

US Tel: +1-800-930-8135

Web Services - Thinking Outside The Box

Complete Call Intelligence In The Cloud

Simply connect any of our recorders to our Web Services and unleash features that are only available on high-end call center systems. Whether you want unlimited secure storage, real time monitoring, detailed reports, agent grading or service level alerts, it's all there for a low monthly fee.

And It's All Part Of Our Service Plan

Our Service Plan protects your investment delivering continuous expert support, extended warranty, advanced warranty replacement, recorder upgrade (if you change phone system) plus a selection of our Web Services (with optional upgrade for the full Call Intelligence pack).

Check Out The Fantastic Features Available Via Our Web Services

 

Dashboard

A real time and historical view of the overall performance of your call recorder and phone answering.

Visual Reports

Graphical analysis of key performance criteria by hour of day or date with ability to side by side compare multiple sites.

Message On Hold

Some of our call recorders are a source of message on hold too!

Numbers

Identify regular callers, long calls build a list of regular customers numbers and market SMS messages to them.

Timed Reports

Daily, weekly & monthly reports delivered to you by email highlighting problem areas and how you can improved.

Detailed Reports

Drill down on specific call types and problem areas and highlight and listen to calls.

Staff & Grading

Set key telephone related performance parameters and grade and report on staff improvements.

Alerts

Set email and SMS alerts for important events such as a drop in the level of customer service or a disconnected line or your call recorder turned off!